ROLE OF HOUSEKEEPING IN THE HOTEL MANAGEMENT
It can be safely assumed that the readers of this article have visited a good hotel a few times if not regularly. You must have driven up the drive way and arrived at the glass entrance door where the Durban would have smartly saluted you and opened the door for you. As you entered the lobby, you would have noticed the glittering chandeliers, shining floor, inviting seating arrangements, large flower arrangements and a nice fragrance. The receptionists and guest relation executives in smart uniforms must have greeted you with a smile and guided you to the restaurant/room. The restaurant with its ambience in keeping with its name would have suitable furniture, crisp linen,& flowers on the table. You are so impressed!!.HEY.! Would you mind rewinding a little and taking this journey with me and see a totally different prospective of hotel operations? As you drive up towards the entrance did you notice the flags, the clean road and sidewalks and the shining